Job Description – Client Relationship Executive
Location: Cochin
Experience:
0-2 years (Freshers can also apply)
Qualification:
Any degree or diploma. Candidates with strong skills and
a passion for digital marketing are welcome, regardless
of educational background.
Language Requirement:
Fluency in English is a must.
Gender:
Open to both male and female candidates.
About Monolith IMC:
Monolith IMC is one of South India’s leading digital
marketing agencies, serving billion-dollar brands across
India. With over a decade of experience, we are looking
for dynamic individuals who can contribute to our
expanding digital empire.
Key Responsibilities:
Client Communication & Requirement Handling:
-
Establish a seamless and professional communication
channel with clients.
-
Gather client requirements, document them clearly,
and coordinate with internal teams to ensure timely
execution.
-
Ensure deliverables meet client expectations and
deadlines.
Social Media & Asset Management:
-
Manage clients’ social media platforms and website
content in alignment with the marketing
calendar.
-
Handle general social media activities, including
posts, comments, direct messages, customer FAQs, and
escalation of client-related concerns.
-
Ensure all social media postings follow the planned
content calendar.
Reporting & Deliverables Management:
-
Prepare and maintain detailed reports on social media
performance, client deliverables, and project
updates.
-
Track and oversee the quality and timely execution of
all deliverables.
-
Conduct daily, weekly, and monthly performance
tracking and reporting.
Team Collaboration & Meetings:
-
Act as a bridge between clients and the Monolith IMC
team, ensuring clear communication of creative and
operational requirements.
-
Collaborate with the internal team for smooth project
execution.
-
Participate in daily and weekly stand-up meetings to
address challenges and propose solutions.
Additional Responsibilities:
-
Assist the CEO in preparing for client meetings and
visits.
-
Participate in client visits and ensure effective
communication of daily operations.
Highly Preferred Skills:
-
Basics of social media management.
-
Familiarity with Google Analytics and other digital
tools.
-
Strong team player with an innovative and
problem-solving mindset.
Job Type: Full-time
