Job responsibilities
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Client Communication:
Create a seamless and comfortable communication
channel with clients. Manage day-to-day activities,
including regular client interactions and addressing
their needs effectively.
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Requirement Gathering & Documentation:
Collect client requirements with a thorough
understanding, document them, and communicate them to
internal departments. Ensure all deliverables align
with client expectations.
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Asset Management:
Manage clients’ online assets (social media, website
content) based on the marketing calendar.
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Reporting:
Prepare and maintain management and client reports
with accuracy and frequency. Ensure timely completion
of daily, weekly, and monthly reports, including
social media performance and deliverables
status.
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Social Media Management:
Handle general social media management, including
postings, comments, direct messages, customer FAQs,
and alerting clients of any customer issues.
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Team Collaboration:
Serve as a bridge between the client and the Monolith
IMC team. Communicate creative requirements and
coordinate with the larger team for successful
delivery of projects.
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Calendar-Based SM Postings:
Ensure social media postings are aligned with the
content calendar and meet client objectives.
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Deliverables Tracking:
Oversee the quality and timeliness of all
deliverables, ensuring smooth execution and alignment
with client expectations.
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Standup Meetings:
Participate in daily and weekly standups, identifying
problems and proposing solutions. Facilitate
communication within the team.
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CEO Support and Client Visits: Assist the
CEO with meeting preparations and individual meetings as
needed. Additionally, participate in client visits,
coordinating daily operations, and ensuring effective
communication to address client needs.
Experience Requirement:
1-2 years of experience in digital account management,
social media, or a related field.
Male candidates are only preferred.
Location : Cochin
Salary as per industry standards.
Highly Preferred Skills:
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Basics of social media management.
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Basics of Google Analytics and digital tools.
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Strong team player with a mindset for innovation and
continuous improvement.
